BETLEM Residential Heating & Air Conditioning Testimonials

Serving the Greater Rochester, New York Area Since 1923

"I thought the hot water heater was on the fritz. A patient and charming lady called, talked me through the situation and advised our daughter probably emptied the tank and it would take an hour or more to reheat, especially with such cold water coming into the house. Guess what? She was right! Thank you for your kindness. Thank you for reducing my anxiety. Thank you for helping me eliminate a repair call that was not necessary. In my mind, you folks are the best. It is a pleasure to do business with you."
 - D. Powel

"Dear Dan,* Thank you very, very much for the furnace and thermostat heating advice and assistance, through EmPower. The furnace is working great and the house feels cozy and warm. The thermostat is easy to program and use. Many, many thanks to Craig** who assessed the heating situation and made all the options clear and understandable, answering questions, and advising the installation. Thank you also to the Betlem installers who put in the furnace. They were efficient and knowledgeable. Many thanks to everyone so that I could make good choices. Thank you to you and your team for everything!"

Sincerely,
B. Dilcher

   * = Dan , Betlem Home Performance Specialist
 * * = Craig, Betlem Home Comfort Advisor

"I would like to thank Betlem Residential Heating and Air Conditioning for your outstanding service. Your attention to the customer, their needs and questions was truly appreciated. The installation in my home was on time and extremely professional. I would like recognize the principal installers Steve and Rich who were incredibly neat and “meticulous” with every aspect of the installation process as were Tony and Dave who helped at different times during this process. There is one other employee that I should mention at this time, Dan who came to do the Energy Audit. Dan was extremely knowledgeable and professional; he talked at length to me about the things that I might do to improve my homes energy efficiency. I will not hesitate to recommend Betlem Residential Heating and Air Conditioning to anyone that is looking for a new heating and cooling system."
 - D. Shayne

I have to write this because your crew did an outstanding job for me. They worked hard and were very customer oriented. Their clean up efforts were excellent and made me feel like I made the right choice. And choices I had as you know. The competition is keen but you do not have to worry. If all you workers and quality of work are as good as this, you are on the top of the list. Thanks for a job well done."
- K. Shafer

   "P.S. Steve (in sales) obviously made this happen, so he too, did a great job.

  Great Team!I

"We just wanted to write a short note expressing our appreciation for the work your company did at our home last week. We had a furnace, air conditioner and hot water heater installed along with a considerable amount of duct work. Steve was the salesman and explained everything thoroughly. He also visited our home during the two days of installation to check on the progress. The installation crew consisted of Rich and Justin. We cannot describe how pleased we were with these gentlemen. They were extremely friendly and professional and completed the work to our specifications. They took the time to make sure everything was precise and also cleaned up when they were finished at the end of each day. They answered completely any questions we had and also explained the operation of the new furnace. We are so glad we chose your company to do this work and will recommend you to all of our friends. Thank you."
 -W. & C. Bettin

The highlight of the week has been my furnace installation. This is about the only thing that has gone smoothly. And the only thing I knew I did not have to worry about. I am so pleased with how nice, knowledge and patient everyone was. They communicated with me and were there when they stated they would be. Explained things to me over and over. I had a lot of confidence that if we need any help balancing or any other questions, I have a great company to call. I am very glad I chose Betlem (not John Betlem). P.S. - they even loved my dog!!"
 - C. Hawley 

"One of the best decisions I ever made was when I engaged Betlem to do the maintenance on my heat pump system. So, when I needed a new system in 2009, it was an easy decision to contact Betlem, and I was not disappointed. Purchasing my new heat pump system was a positive experience due to the Betlem team’s professionalism and customer-focus... whether it was sales, customer service, installation or maintenance...not to mention, I obtained the right heat pump system that met my needs at a fair price. I am proud to be a Betlem customer and willing to tell others about the wonderful experiences I have had, over the years, with the Betlem team."
 - S. Beyerle